Effective: January 1, 2025
brightstar.com.my values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website and services.
1. Information We Collect
When you use our website or services, we may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and other details provided when you contact us, create an account, or use our services.
- Transactional Data: Order history, delivery details, and payment-related information.
- Usage Data: Information on how you navigate and interact with our website, including IP address, browser type, device details, and cookies.
- Third-Party Data: Information received from business partners, affiliates, or publicly available sources to enhance our services.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide, personalize, and improve our logistics services.
- To process transactions, manage deliveries, and offer customer support.
- To send service-related communications, promotions, and updates (where permitted by law).
- To enhance security, prevent fraud, and comply with legal requirements.
- To analyze trends and improve user experience on our website.
3. Data Sharing & Third Parties
We do not sell your personal information. However, we may share your data with:
- Service Providers & Partners: Third-party companies that help us with logistics, payment processing, analytics, and marketing.
- Legal Authorities: When required by law or to protect our rights and users.
All third parties are required to adhere to strict confidentiality and data protection standards.
4. Data Security & Retention
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your information is retained only for as long as necessary to fulfill our business purposes and legal obligations.
5. Your Rights & Choices
You have the right to:
- Access & Correct Your Information: Request a copy of the personal data we hold and correct inaccuracies.
- Opt-Out of Marketing Communications: Unsubscribe from promotional emails at any time.
- Request Data Deletion: Ask us to erase your personal information, subject to legal retention requirements.
To exercise these rights, contact us at app@brightstar.com.my.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can manage cookie preferences through your browser settings.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
8. Contact Us
If you have any questions, concerns, or complaints regarding your personal information or this Privacy Policy, please contact us at:
Email: app@brightstar.com.my